Celebrating Over 100 Years of Experience in Education with Team LineLeader
What separates one tech vendor from the next? At LineLeader, our secret sauce lies in our talented team, composed of former educators and tech enthusiasts. In this post, we'll share insights from team members on how their passion for education and technology shapes our unique approach.
The childcare tech space is nothing if not crowded. With so many companies vying for attention, how do you know what makes each one different?
At LineLeader, what sets us apart is our team's unique blend of education experience and tech wizardry. Our crew isn't just here to sell you software — we're here to revolutionize the way childcare providers and educators do their jobs.
In this post, we're sitting down with our team members to get their take on how our passion for education drives our work. So grab a coffee and get ready to dive into the world of LineLeader!
Meet the Team:
- Faith Walker, Marketing Coordinator
- Mike Widner, VP of Engineering
- Destiny Duncan, Technical Support Specialist
- Lisa Henkel, VP Customer Operations
- Mitchell Loft, Senior Support & Implementation Specialist
- LT Kravetz-Stansbery, Manager of Professional Services
- Tiffanie Taylor, Account Executive
Question #1
What was your role in education, prior to joining LineLeader?
Faith: I was support staff for 5 years at a Primrose location in Dripping Springs, TX. Basically this meant I went to every classroom and provided anything they needed. Or, if a teacher was absent, I would step in. For the last 7 months I was there, I was an Assistant Teacher in the older toddler’s room.
Mike: I was Assistant Instructor at University of Texas (UT), Austin for 6 years, Southern Methodist University (SMU) for 2 years and Staff (Academic Technology Specialist) at Stanford for 6 years. I also worked as a reading instructor for preK-adult during summers.
Destiny:
Prior to joining LineLeader, I worked at Primrose Schools for 3 years. I was the Lead Infant teacher.
LT:
I was a 5th-grade teacher and a high school Volleyball, Basketball and Track Coach.
Lisa:
I worked as an Assistant Teacher in Preschool for 3 years, then transitioned to Lead Teacher in the same setting for 2 years. Following that, I took on a role as a Teacher for Remedial Reading for 1 year. I also served as an Assistant Director at a day school for 1 year, where I took on various roles like van driver, cook, providing classroom coverage, and managing janitorial duties.
After that, I stepped into leadership positions, working as Director of Communications for 1 year, followed by roles as Director of Marketing and Director of Parent Experience for 3 years each. I then progressed to become Chief Operating Officer and later Chief Brand Officer, with 2 years in each position.
In addition to my hands-on roles, I dedicated 4 years to training in Early Childhood Education continuing education and later served as President for a company specializing in ECE Continuing Education for 2 years.
Mitch:
I was a Teacher Aide for roughly 4 years. I was also an Educator at an OSHC (Outside School Hours Care) for 4 years and an Educator in various LDCs (Long Day Care) in the Preschool Room for 3 years.
Tiffanie:
Before LineLeader, I was a Kindergarten teacher for 5 years in both Arizona and Texas.
It wasn’t until I became a teacher that I understood how difficult it was to teach to a room full of 30+ kids and accommodate all of their different learning styles.
Tiffanie Taylor
Account Executive, LineLeader
Question #2
Can you share a meaningful experience that highlights the importance of education to you?
Faith:
I would say that a meaningful experience I have from being a teacher is seeing the kids outside of school… they’d get excited to see me and run up to me or yell my name. Never fails to put a smile on my face.
Mike:
Education changes lives. When I was teaching English at UT, I had a student tell me that she had been thinking about dropping out of college until she took my class. That class reignited her love of learning and led her to change majors and stay at the university. That remains one of my favorite memories from when I was teaching.
Destiny:
A meaningful experience that truly underscored the importance of education for me came from watching how quickly my daughter absorbed new concepts. Every child learns differently, and it’s essential to adapt teaching methods to fit their unique needs. My daughter, for instance, learns best through music. I started creating songs to make math more engaging for her, and she quickly caught on. Witnessing her confidence soar as she mastered something she had previously struggled with was an incredibly special and rewarding moment. It reinforced how powerful personalized learning can be.
Lisa:
We discussed the color of the day during circle time. Later that afternoon a child recognized and pointed out the color to me while on the playground. Right then I knew this was important work.
Every child learns differently, and it’s essential to adapt teaching methods to fit their unique needs.
Destiny Duncan
Technical Support Specialist, LineLeader
Mitch:
I spent 6 weeks in Vietnam in 2019 living with a Vietnamese family and teaching English to their two sons. This was an eye-opening experience being able to witness the differences in approach to Education in a different culture, it really highlighted to me the importance of Education, no matter your background.
LT:
I took an Intel Math certification course while I was getting my education degree and it provided me with valuable strategies for differentiating instruction and meeting the diverse needs of my students. Teaching to all learners is essential for fostering an inclusive classroom environment. My passion became to strive to never leave a student feeling they were lost when learning.
Tiffanie:
Growing up, my family moved several times over the years and school never came easy to me. Especially when it came to math, it was my worst enemy. I learned to absolutely dread anything math related, and my dispassion showed. It wasn’t until I became a teacher that I understood how difficult it was to teach to a room full of 30+ kids and accommodate all of their different learning styles. That’s really what gave me a different perspective about teaching. As a teacher, you had to balance teaching to the whole class while being able to meet a child one-to-one to help them understand the material. I feel that this not only applies to my role here at LineLeader but can be applied in any occupation or industry.
We discussed the color of the day during circle time. Later that afternoon a child recognized and pointed out the color to me while on the playground. Right then I knew this was important work.
Lisa Henkel
VP Customer Operations, LineLeader
Question #3
Tell us about an educator from your past who made a positive influence on you.
Faith:
An educator from my past who had a positive influence on me would be my 6th grade English teacher, Mrs.Scott. I struggled with reading comprehension and she would always encourage me not to give up. I felt like a sore thumb because I didn't read like others, and she told me it was okay and to take my time to avoid feeling rushed. I later found out that I had dyslexia; then she became a 504 teacher and helped me even more.
Mike:
I’ve had many influential teachers. From my Kindergarten teacher Mrs. Oberstein (who put up with my constant jabbering), my high school English teacher Mrs. Graves, who was certain I would publish a book one day, and many others. The one I remember the most though is Dr. Bonnie Wheeler, a professor of English at SMU. Not only did her love of medieval literature lead me to study that field too, but also her pedagogy was a model for my own, her generosity gave me numerous opportunities to learn new skills (editing, print layout, Latin), and she was instrumental in getting me accepted to UT Austin for my PhD. I would not be where I am today without her influence.
Dr. Wheeler’s generosity gave me numerous opportunities to learn new skills. I would not be where I am today without her influence.
Mike Widner
VP of Engineering, LineLeader
Destiny:
I often speak about the connection between confidence and learning. During my senior year of high school, one of my teachers shared a life lesson that has stayed with me ever since: "Confidence is the key to success. Those who believe in themselves will always succeed." As I moved on to the next chapter of my life, that message resonated deeply with me. I’ve carried it forward, recognizing how crucial self-belief is, not only in learning but in achieving any goal. It’s a mindset that I continue to emphasize in both my personal and professional life.
Lisa:
I had an incredible teacher in high school — Mr. Gaughn. What made him special was that he taught outside the confines of his classroom. He taught us to be free-thinking young adults and to question as a means of learning. I learned three incredibly important life lessons from him:
- Never take anything at face value. Always be curious, ask why and how, and ignore those who say you ask too many questions.
- Success can be found in so many things — and money and positions aren’t always accurate indicators. The manager of a McDonalds who enjoys their job is as fulfilled and successful as the CEO of Apple.
- Do not waste your time remembering historical dates and details (odd because he was a history teacher). He believed you were better served to figure out the reasons, impact, and significance of events. He said “don’t commit to memory anything you can easily look up later — save your brain space for real learning”.
Mitch:
I worked with an educator named Mandy who always had a strong focus on building children’s autonomy and independence and fostering a sense of confidence and self-esteem in each and every child. Years later, I really appreciate being able to share that experience as it’s even helped me in raising my own family.
LT:
I had a coach who emphasized attitude and effort over skill and talent. This resonated with me and became a core value of mine as a coach/teacher.
Tiffanie:
Mrs. Cline will forever and always be the teacher who made the most significant impact, not only on my education but also throughout my life in little ways. People may not remember what you said, but they’ll remember how they made you feel. I can still describe in detail the way the classroom felt every day walking into Mrs. Cline’s room. She had one of those big, clunky CD players that nowadays kids would refer to as Y2K. She always played the most beautiful classical music up until the start of class. She worked with me one-on-one when there was something I didn’t fully understand. I’ll forever remember how she made me feel that it was okay to ask for help.
Question #4
How does LineLeader support education and ECE initiatives?
Lisa:
My ECE philosophy that I share (with just about anyone who will listen) is “No money, no mission”. In order to do the thing we love, which is to provide quality care and education to the earliest learners will only happen with resources. In childcare, enrollment equals resources. Paying teachers what they deserve to be paid, providing great classroom materials — that all takes money and enrollment is the key. This applies equally to for profit and not for profit organizations. We facilitate enrollment and family retention — so we contribute to the solution to provide high quality programs.
Tiffanie:
LineLeader truly does so much to help not only the industry, as a whole, but individual educators on a daily basis. Helping centers and programs run more efficiently allows staff and admins to spend more time on what matters the most: the children and families. LineLeader gives families and teachers a better means of communication — not a piece of paper that has important notes (and inevitably turns into a crumpled ball at the bottom of a bag).
Faith:
Joining LineLeader - you can see how much the team cares about our customers. From the department heads to the managers to the front line support team, everyone has a reason to care about the industry. You can feel the excitement when we get positive feedback from a user about how our technology has made their life easier or helped them grow their business. It’s really fun to be a part of.
Understanding the diverse needs of our users helps us connect with them. It is what drives my approach with my team.
LT Kravetz-Stansbery
Manager of Professional Services, LineLeader
Question #5
How do you see the intersection of technology and education impacting the future, and how does LineLeader play a role?
Lisa:
We have seen and will continue to see the accessibility of information and easier transfer of knowledge. Education has moved outside the schoolhouse. Have a question while on a family road trip? Google it on your smart device. Want to know the best way to reinforce preschool learning? There’s probably an app for that!
Tiffanie:
Technology isn’t going anywhere, it’s here to stay. It’s time for everybody to get on board. In my experience, Education is one of the industries that utilizes technology the least but could very quickly experience SO many benefits. From making family communication better… to allowing teachers to have their lesson plans and curriculum visible to parents so they can support what’s being taught in classrooms and reinforce it at home. Long gone are the days of picking your kids up from school, asking them what they learned and them saying, “Oh, I don’t know”.
Faith:
Working at LineLeader has opened my eyes to all of the amazing resources available to Educators that so many are not taking advantage of. ECE teachers will never be replaced by AI… but a lot of the manual and time-consuming tasks from our day to day jobs can be.
Working in Customer Support, I’m always conscious of the customer’s time. I know what it’s like to work in an education setting where things can often feel chaotic.
Mitchell Loft
Senior Support & Implementation Specialist, LineLeader
Question #6
What are some specific ways that your experience in education has shaped your approach to supporting users of LineLeader?
Faith:
Having worked in a classroom setting, I’m familiar with the complexities educators face—from documenting student progress and milestones to managing licensing requirements and ensuring child safety protocols. This experience allows me to create content that speaks directly to educators and operators in a way that feels personal and relevant to their daily needs.
Mike:
Having taught every age group from pre-K to graduate students, I have a deep empathy for our underappreciated and overworked educators. As VP of Engineering, I hold a leadership position in our software engineering team and use that position to continually impress upon the team our need to make the users of LineLeader’s software — the teachers, in particular — love our platform because it makes their lives easier. If it’s not making their work more efficient, then we’re taking time away from their main job: educating and caring for young children.
Having worked in a classroom setting, I understand the challenges educators face- from documenting new skills and milestones to various licensing requirements to child safety protocols.
Faith Walker
Marketing Coordinator, LineLeader
Destiny:
Since I worked in a childcare setting, I’m well aware of the day-to-day tasks that both teachers and administrators manage. I fully understand how hectic things can get and how crucial it is to maintain clear communication with families. This experience allows me to approach every interaction with compassion and empathy when supporting users, ensuring they feel understood and valued.
Mitch:
Our customers are BUSY, BUSY, BUSY. Working in Customer Support, especially our online chat feature, I’m always conscious of the customer’s time. I know what it’s like to work in an Education setting where things can often feel chaotic at times. I always try to respond to our customers in a timely manner and where possible provide a quick response with a simple solution.
LT:
My personal and educational experience has shown me that not everyone learns the same way. At LineLeader, our onboarding approach needs to be flexible and open-minded. Understanding the diverse needs of our users helps us connect. It is what drives my approach with my team and when I’m on calls with our users. We must ‘read the room’, pay attention to verbal and non-verbal cues, to be sure we don’t leave users behind.
Tiffanie:
Patience. Patience. Patience. Not only was patience a great trait for me in Education but in my role here at LineLeader as well. Because patience isn’t just that, it’s giving people grace, understanding, and empathy. The whole world could use a bit of patience.
Combining a Love for Education with Cutting-edge Childcare Software
In the saturated landscape of childcare tech, understanding what truly distinguishes each player can be a challenge. We know because we’ve been there.
With our unique blend of experience in Education and Software, we’re on a mission to help educators reach their full potential at work. Check out our case studies to learn more about how we’re changing the game for childcare providers and educators. Or book your free personalized demo to get to know our childcare software and team even better.